Tuesday, July 15, 2008 

Predictive Dialer - A Productive Support For Call Centers

Predictive dialer is a very helpful device for many call centers, as it place outbound calls automatically and eliminate the need of manual dialing, nowadays, it is frequently utilizing in many business purposes. This system is generally operates with the help of computerized software which can enhance the productivity of every type of business. It has the competence to automatically select the person to be called, hence, save a great amount of time of the live agents.

Predictive dialer can dial numerous calls at subsequent timings and then transfer the calls to the live available agents in the shortest possible time. One of the greatest benefits of predictive dialer is concerned with the eliminating of non-productive calls that are bound to come. As it eradicates the possibility of incoming busy signal or "no answer calls" to the agents during the calling process, it makes their work quite easy and manageable.

Given below is the short rundown of its capabilities and advantages that can prove to be very beneficial for many businesses, especially call center industry:

?It can efficiently manage the dialing process of numerous calls

?Easily recognize the outcomes of the calls, that means busy signal, no answer call, bad number etc.

?Enhance the productivity of the agents as well as of company by making their work simpler and shorter.

?All the users who operate on predictive dialer system can systemize all the customer's information and details. They use computerized database to maintain all the details of the clients.

?It automatically comes to know which agent is available for attending the call.

?It can easily customize with your company's existing infrastructure

?It can easily handle both inbound and outbound calling process with its call blending system

?It reduces the over all expenses of the company

So, it is so sure that predictive dialer can ultimately provide you lucrative gains and will lead your company ahead of others.

Grab the best predictive dialers from http://www.yoursautodialer.com and increase the efficiency of your business.

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Evaluating Bandwidth Choices-Fractional DS3 vs DS3

Looking for bandwidth? That can be a daunting and frustrating task even in the best of situations. There's lots to consider in order to make the right decision for your needs. Below you'll find some help when evaluating Fractional DS3 vs DS3. Factors covered include Technology, Speed, Description, Application, Pros, Cons, and Cost.

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Technology: Fractional DS3

Speed: 3 Mbps - 44.736 Mbps

Description: A fraction of a full DS-3, which is comprised of 28 T-1s or 672 channels.

Application: Provides access from a location into the Internet for a large business or ISP (Internet Service Provider).

Pros: Provides very high speed access directly into the carrier's backbone. Bandwidth guaranteed by SLA (Service Level Agreement). Very reliable.

Cons: Setup and monthly costs can be prohibitive.

Costs: A Fractional DS3 will likely start at around $2,000 for a stable, reliable system (e.g. from a Tier 1 provider)....not including the local loop. A required router is additional unless provided as a "freebie" incentive by the vendor. Price climbs as distance from the providers Central Office (CO) increases. However....the pricing for these connections can vary widely depending on the carrier, location of service and the application for which the connection is being used. For example...Tier 1 providers will probably cost more than local/regional Tier 2 and Tier 3 providers but are much more stable and reliable. A Tier 1 provider should be the provider of choice for any business serious about the quality of their network. Also, expect to pay more if you are in a rural area or need integrated (voice and data combined) DS3 service.

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Technology: DS3

Speed: 44.736 Mbps

Description: dedicated connection made up of the equivalent of 28 T-1s.

Application: Provides access from a location into the Internet for a large business or ISP (Internet Service Provider).

Pros: Circuit runs directly into the carrier's backbone. Bandwidth guaranteed by SLA (Service Level Agreement). Very reliable.

Cons: Setup and monthly costs can be prohibitive.

Costs: A full DS3 obviously will cost more than a Fractional DS3. Expect cost to start at around a $3-5,000 for a stable, reliable system (e.g. from a Tier 1 provider).....not including the local loop. A required router is additional unless provided as a "freebie" incentive by the vendor. Price climbs as distance from the providers Central Office (CO) increases. However....the pricing for these connections varies widely depending on the carrier, location of service and the application for which the connection is being used. For example...Tier 1 providers may cost more than local/regional Tier2 and Tier 3 providers but are much more stable and reliable. A Tier 1 provider should be the provider of choice for any business serious about the quality of their network. Also, expect to pay more if you are in a rural area or need integrated (voice and data combined) or bonded (multiple DS3s bound in 1 network....option vs full OC3) DS3 service.

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Technology: E3 (Europe)

Speed: 34.368 Mbps

Description: European equivalent of T-3. Made up of the equivalent of 28 T-1s.

Application: Provides access from a location into the Internet for a large business or ISP (Internet Service Provider).

Pros: Circuit runs directly into the carrier's backbone. Bandwidth guaranteed by SLA (Service Level Agreement). Very reliable.

Cons: Setup and monthly costs can be prohibitive.

Costs: A full E3 usually costs more than it's North American counterpart. Expect cost to start at around a $6-8,000 for a stable, reliable 45 Mbps system (e.g. from an equivalent Tier 1 provider). A required router is additional unless provided as a "freebie" incentive by the vendor (not common in Europe). Local loops range from $1,000 - $3,000/month. Price climbs as distance from the providers Central Office (CO) increases. However....just as with the North American version the pricing for these connections varies widely depending on the carrier, location of service and the application for which the connection is being used.

Michael is the owner of FreedomFire Communications....including DS3-Bandwidth.com and Business-VoIP-Solution.com. Michael also authors Broadband Nation where you're always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

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